Gravity Payments aims for total transparency. Ask us anything and we will give you straight answers.
Switching to Gravity Payments FAQ
- How easy is it to switch to Gravity?
- Will I have to purchase new equipment?
- I’m processing with my bank. Will switching to Gravity infringe on my banking relationship?
- What other services do you offer?
- Will switching to Gravity Payments be a hassle?
- I am a member of a trade organization that has negotiated a deal with a processor. How can Gravity Payments save me money?
- I have a contract with a penalty for early cancellation. Will I be able to switch?
- How will I know I am saving money?
How easy is it to switch to Gravity?
Piece of Cake! Click here or call 866-701-4700 and we will take care of it right now. You’ll be doing the right thing for your business.
Will I have to purchase new equipment?
Nope. We work closely with terminal and POS manufacturers and have access to software to support the system you already own! However, if you are in need of new equipment we can assist you. We carry many popular terminal models like Hypercom, Nurit, and Way Systems.
I’m processing with my bank. Will Switching to Gravity infringe on my banking relationship?
No, switching to Gravity will not infringe or negatively impact your banking relationship. Banking institutions are concerned with the deposits you make to your accounts and, as a matter of fact, most banks subcontract merchant accounts to processing companies like Gravity Payments.
What other services do you offer?
In addition to our incredibly competitive processing programs we also offer a cash-in-hand program, customized gift cards and loyalty programs, e-commerce solutions, and check processing.
Will switching to Gravity Payments be a hassle?
Once your merchant account is set up the only remaining step is to reprogram your existing hardware. In most cases the process takes about 30 minutes and can be done on site or over the phone before or after business hours. We will work with you to determine the best time of day to reprogram so that your transition is completely seamless.
I am a member of a trade organization that has negotiated a deal with a processor. How can Gravity Payments save me money?
Trade associations offer many benefits to its members and often include very competitive processing programs. However, historically we have been able to save an average of 8-15% over trade association programs. It’s never a bad idea to compare.
I have a contract with a fee for early cancellation. Will I be able to switch?
In most cases we are able to present enough savings to justify paying any applicable cancellation fee. So yes, if we prove ourselves to be a good fit for your business a cancellation fee will not prevent you from making a switch.
How will I know that I am saving money?
The refreshing thing about working with Gravity is that we prove our worth before we ever ask you to switch. The first step is to prepare a side by side cost comparison for you so that you can see exactly what we can save you each year. The amount that we quote is guaranteed and we will review your savings with you periodically as you process with us.
